Refund Policy

Mastorat Women’s Clothing Store

Refund Policy

Effective Date: [9-11-2023]

At Mastorat Women’s Clothing Store, we strive to provide quality products and excellent customer service. We understand that there may be situations where a refund is necessary. This policy outlines our guidelines for refund requests.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [X] days of receiving the item to request a refund.
  • Incorrect Product: If you receive an incorrect item that differs from your order, please contact us within [X] days of receiving the item to request a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer support team at [Customer Support Email] or [Customer Support Phone Number] within the specified time frame mentioned above.
  • Provide your order number and details about the issue, including clear photos if applicable.
  • We will review your request and provide instructions for returning the item.

3. Refund Process

Once we receive the returned item, we will inspect it and notify you of the status of your refund. We may require additional information or documentation to process your refund. Please allow [X] business days for us to complete the process.

4. Refund Options

Depending on the circumstances, we offer the following refund options:

  • Full Refund: If the refund request is due to a defective or damaged product or an incorrect item, we will issue a full refund, including the original shipping cost.
  • Partial Refund: In certain cases, we may offer a partial refund if only part of the order is affected.

5. Exclusions

Please note that our refund policy does not cover the following situations:

  • Change of mind or buyer’s remorse.
  • Items that show signs of wear and tear or damage caused by the customer.

6. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].

7. Changes to this Refund Policy

We may update this refund policy as necessary. Changes will be posted on our website, and the effective date will be revised accordingly.