Cancellations & Returns
Mastorat is a Pakistani women’s dresses store that offers a variety of traditional and modern clothing options for women. Here is the cancellations and returns policy for Mastorat:
Customers can cancel their order within 24 hours of placing the order by contacting Mastorat’s customer service. If the cancellation request is received after 24 hours, Mastorat may not be able to cancel the order. If the order has already been processed and shipped, customers will need to follow the returns process.
Mastorat accepts returns within 7 days of receiving the product. If the product is damaged, defective, or not as described, customers can initiate a return by contacting customer service. Mastorat will arrange for the product to be picked up from the customer’s address, and a full refund will be issued once the product is received and inspected.
If the product is returned due to customer preference, such as the wrong size or color, the customer will need to bear the shipping costs for returning the product. Mastorat will issue a refund for the product price minus the shipping costs and any other applicable fees.
To be eligible for a return, the product must be unused, unwashed, and in its original condition with all tags and packaging intact. Mastorat reserves the right to refuse a return if the product does not meet these criteria.
Mastorat will issue a refund within 7 days of receiving the returned product. The refund will be made through the same payment method used for the original transaction. If the payment was made through bank transfer, customers will need to provide their bank details to receive the refund.
In case of a refund for a COD payment, the amount will be refunded through bank transfer to the customer’s bank account.
In conclusion, Mastorat offers a flexible cancellations and returns policy to ensure customer satisfaction. Customers can cancel their order within 24 hours or return the product within 7 days if it is damaged, defective, or not as described. Mastorat will issue a full refund for eligible returns within 7 days of receiving the product. Customers can contact customer service for any inquiries or concerns regarding cancellations or returns.